Frequently Asked Questions
Answers to all your questions about ek111
From opening an account to making withdrawals, from bonuses to security — whatever questions you have, find all the answers here.
Before you start using ek111, you may have many questions — how to open an account, how quickly deposits go through with bKash or Nagad, what the welcome bonus conditions are, or how to bet on BPL matches. On this page we have provided honest and detailed answers to all those questions. Every answer is written in English with the real experience of players in Bangladesh in mind. If you cannot find your question, contact our 24/7 live chat support team.
Account and Registration
Account
To register at ek111, you need an active mobile number and a valid email address. Fill in your name, date of birth, and chosen password in the registration form. You may be asked to provide your national ID or passport details later for account verification. Please note that this platform is for those aged 21 and above only.
No, only one account per person is allowed. Under ek111's rules, having multiple accounts may result in those accounts being closed and bonuses being forfeited. Provide your details accurately and play safely with a single account.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. The whole process is completed within a few minutes. If you have trouble, get help from our 24/7 live chat.
Account verification (KYC) is done for your own security. It ensures that no one else can use your account and that withdrawals go to the right person. You may need to submit a photo of your national ID or passport before large withdrawals. ek111 keeps your information completely confidential.
Yes, ek111 is fully mobile-friendly. The site works well on any Android or iOS smartphone browser — no separate app download is needed. Even on a small screen, all games, payment, and support features are accessible.
Deposits and Withdrawals
Payments
Depositing to ek111 via bKash is generally credited to your account instantly or within a few minutes. The minimum deposit amount is ৳100. Enter your bKash number and amount on the payment page and confirm with your bKash PIN — the process is quick and straightforward.
Yes, Nagad is one of the most popular payment methods at ek111. Both deposits and withdrawals can be made through Nagad. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Nagad withdrawals are generally processed within 10 to 45 minutes.
The standard processing time for withdrawals at ek111 is 10 to 45 minutes. This applies to bKash, Nagad, Rocket, and Upay. Bank transfers may take a little longer. The minimum withdrawal amount is ৳1,000.
ek111 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳100 for all methods. Mobile banking methods are the fastest and the most popular among players in Bangladesh.
ek111 does not charge any deposit or withdrawal fees on its end. However, Rocket or Upay may apply their own transaction charges — this depends on your payment provider's policy. Check the fee details in your Rocket or Upay app before depositing.
Withdrawals are normally completed within 10–45 minutes. If more than 45 minutes have passed, first check whether your account verification is complete. Then contact ek111's 24/7 live chat with your transaction ID — our team will resolve it quickly.
Games and Gameplay
Gameplay
Go to the cricket betting section at ek111 to see active BPL matches. Choose your preferred match and select a bet from options such as match winner, run totals, wickets, or live odds. Enter your stake and confirm. Once the bet is placed, it will appear in your account, and winnings will be credited after the match result.
RTP, or "Return to Player," is the long-term statistical return rate of a game. For example, if a game has a high RTP, it means the game returns a larger share of total bets over time. However, this does not guarantee the outcome of any individual spin — every spin is completely random and independent.
The live casino section at ek111 features games from top providers including Evolution Gaming and Ezugi. Live blackjack, live roulette, live baccarat, Sic Bo, and a variety of other table games are available. You can experience playing with real dealers via live video.
All games at ek111 are sourced from accredited providers such as PG Soft, Pragmatic Play, JILI, and Spribe, which use a certified Random Number Generator (RNG) for every game. This means the outcome of every spin or bet is completely random and not predetermined. ek111 ensures fair play and an SSL-secured environment.
Yes, live betting is available on ek111 during T20 and IPL matches. Odds change according to how the match progresses and you can place bets in real time. Various options such as next over, next wicket, or run rate are available.
Aviator is a crash game by Spribe. Place your bet, then a plane starts climbing into the sky — the multiplier keeps increasing. You need to "cash out" before the plane crashes. If you cash out in time, your bet is multiplied by the current multiplier and you win. If you do not cash out before the crash, your bet is lost.
Bonuses and Promotions
Bonuses
When you open a new account at ek111 and make your first deposit, you will automatically receive a 120% welcome bonus of up to ৳10,000. That means if you deposit ৳1,000, you get ৳1,200 as a bonus. No separate code is needed — it activates with your first deposit.
A wagering requirement is the condition specifying how many times you need to bet with the bonus money before you can withdraw it. The wagering requirement for ek111's welcome bonus is 10x — meaning if you receive ৳1,000 as a bonus, you need to complete ৳10,000 in bets before withdrawing.
ek111 has four VIP levels: Bronze, Silver, Gold, and Platinum. Your level increases the more you play regularly. You can receive up to 0.2% weekly cashback at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Higher levels also come with special offers and priority support.
Yes, every bonus has an expiry period. If the wagering requirement is not completed within the specified time after the bonus is activated, the bonus may be cancelled. Read the terms and conditions carefully when accepting a bonus, or ask via live chat.
VIP members receive a portion of their weekly losses back as cashback. The cashback rate depends on your VIP level. The calculation is done at the end of each week and credited to your account at the start of the following week. This is a significant benefit for regular players.
Safety and Responsible Gaming
Safety
ek111 uses SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with third parties. You can find full details in our privacy policy.
Yes, ek111 is for those aged 21 and above only. Date of birth is verified at registration, and an ID may be requested during account verification to confirm age. Accounts belonging to underage users are closed.
ek111 believes in responsible gaming. If you feel that playing is having a negative effect on your life, contact us via live chat. You can set your own deposit limits or take a temporary break. More information is available on the responsible gaming page.
Yes, you can request a temporary account break or activate self-exclusion at any time through our live chat. You can request a break for a set period (1 day, 1 week, 1 month) or a permanent closure. This decision is for your own and your family's wellbeing.
ek111's support team is available 7 days a week, 24 hours a day for live chat in Bengali. You can start a live chat from anywhere on the page. You can also reach us by email: [email protected] — service is always provided according to Bangladesh Standard Time (UTC+6).
Yes, as part of responsible gaming, you can set daily, weekly, or monthly deposit limits if you wish. This helps you stay within your budget. Activate this feature through live chat or email.
Still have questions? Contact support
Our Bengali-speaking support team is here for you 24 hours a day, 7 days a week.