For 21+ only • Responsible Betting

Responsible Gambling Guidelines at ek111

Play with enjoyment, stay safe — ek111 puts the protection and well-being of every player first.

Core Principles of Responsible Gambling

ek111 believes that online betting and gaming should be an enjoyable form of entertainment — not a source of stress or problems. To earn the trust of players across Bangladesh, we are fully committed to responsible gambling. Only individuals aged 21 or above may open an account and place bets on our platform.

Responsible gambling means playing within your means, setting limits on time and money, and keeping gaming a balanced part of your life. Gambling is not a way to earn income — it is a form of entertainment. If you ever feel that betting is getting out of your control, the ek111 support team is always there for you.

At ek111 we provide several protective tools — deposit limits, self-exclusion, time-out options, and 24/7 live chat support in Bengali — so that every player has a safe and enjoyable experience. Our goal is not only to entertain, but also to ensure your long-term well-being.

Warning Signs of Problem Gambling

If any of the following signs apply to you, please seek help:

  • Placing larger bets to try to recover money you have lost
  • Hiding your gambling from family or friends
  • Spending money on betting that was meant for bills, food, or other essential expenses
  • Being unable to stop betting or repeatedly trying and failing to do so
  • Experiencing problems at work, with studies, or in relationships because of betting
  • Feeling restless or irritable when not betting

Our Protective Tools

ek111 gives every player the ability to control their own gaming experience. Use the tools below to play within safe limits.

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately, but a 72-hour cooling-off period applies when increasing one. The minimum deposit is ৳100.

Time-Out Option

If you want to take a temporary break, set a time-out from 24 hours up to 30 days. During this period you will not be able to log in to your account or place bets. Taking a break is not a sign of weakness — it is part of playing smart.

Self-Exclusion

If you need a longer break, choose self-exclusion — from 3 months to permanent closure. Once activated, it cannot be reversed before the cooling-off period ends. Contact 24/7 live chat for support.

Reality Check Reminder

Receive pop-up notifications at set intervals reminding you how long you have been playing and how much you have won or lost. Awareness is the first step toward responsible gambling.

Betting Limit

Set a maximum bet amount for a given period. This protects you from the temptation to place large bets on impulse. The limit can be reduced at any time, but you will need to speak with the support team to increase it.

Transaction and Betting History

View a detailed history of all your deposits, withdrawals, and betting activity at any time. ek111 keeps records of all transactions to ensure transparency and accountability.

21+ Age Verification Policy

ek111 is firmly committed to protecting minors from online gaming. Every user must confirm they are aged 21 or above when registering on our platform. Age verification may be requested at any time.

Use parental control software on your devices and never share your account login details with anyone to keep children and teenagers away from gambling.

Age confirmation is mandatory at the time of registration
Additional identity verification is carried out in suspicious cases
Accounts belonging to minors are closed immediately
Account blocking is available for parents and guardians

Tips for Safe Play

Play for entertainment only — not as a way to earn income
Set a fixed budget before betting and stick to it
Avoid betting when drinking or under emotional stress
Do not bet more to try to recover money you have lost
Take regular breaks and spend time with your family
If betting is causing problems, seek help right away
Never bet with borrowed money or money set aside for essential expenses
Do not share your login details with anyone else

What to Do to Get Help

1

Assess Yourself

Read the warning signs listed above carefully. Ask yourself honestly — is betting having a negative impact on your life, relationships, or finances?

2

Set a Limit or Time-Out

Log in to your ek111 account and activate a deposit limit, betting limit, or time-out from the responsible gambling settings. This is completely confidential.

3

Contact Live Chat

Reach out to ek111's 24/7 Bengali live chat support. Our trained support team will assist you immediately with self-exclusion or closing your account.

4

Send an Email Request

Email [email protected] for self-exclusion or account closure. Write with the subject "Responsible Gambling Support" — we will respond within 24 hours.

5

Seek Professional Help

If you feel the problem runs deeper, consult a mental health professional or counselor. Talk openly with family and friends — you are not alone.

Get Direct Support

Contact us for any questions about responsible gambling, self-exclusion requests, or account closure:

  • 24/7 Live Chat
    Instant support in Bengali, seven days a week
  • Email Support
    [email protected]
  • Response Time
    Live chat — immediate
    Email — within 24 hours
For ages 21 and above only

Questions About Responsible Gambling

Go to the "Responsible Gambling" section in your account settings and select the self-exclusion option. Choose from 3 months, 6 months, 1 year, or permanent. You can also reach our 24/7 live chat support team — they will assist you right away.

Yes, but a 72-hour cooling-off period applies before a limit increase takes effect. This waiting period is intentional — to protect you from decisions made in the heat of the moment. Reducing a limit always takes effect immediately.

Time-out is a short-term break — from 24 hours up to 30 days. It is suited for when you just need a little rest. Self-exclusion is a longer-term measure — from 3 months to permanent — and applies to more serious situations. In both cases, logging in and betting on your account will be disabled.

Sharing accounts is prohibited under ek111 policy. Always keep your password and login details private. If you believe a minor is using your account, change your password immediately and notify our support team.

When you activate self-exclusion, you will be given the opportunity to withdraw your remaining balance (if it is at least ৳1,000). Contact the support team via live chat or email for more details.

Talk openly with your family. Let them know how much and how long you are playing. Family support is the most powerful motivation for responsible gambling. If needed, the ek111 support team can also speak with family members.

Enjoy safely, play responsibly

Enjoy ek111's wide game collection — cricket, slots, live casino, and much more. Have questions? Check our FAQ or speak with the support team.

Explore Cricket Read FAQ

Explore More

Slots

Enjoy popular slot games from PG Soft, Pragmatic Play, and JILI — responsibly.

Explore Slots

ek111 Casino

Get a full casino experience with live dealers and live table games.

Explore Casino

FAQ

Find answers to all questions about bonuses, payments, accounts, and responsible gambling.

Explore FAQ